Returns and Refunds Policy

Need To Return Something?

At ZM Parts, we take pride in our service and endeavour to provide top quality products at the best prices and we always want you to be satisfied with your order.

If you are not totally satisfied with your purchase, you can return it within 14 days of receiving it for a refund *(excluding delivery charges).

If your item is defective or damaged upon receipt, then it must be reported to us within 24 hours with accompanying proof (such as images of the damaged item).

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If 30 days have passed since your purchase, regrettably we are unable to offer you a full refund or exchange.

Cancellation And Returns

This cancellation policy does not affect your rights when we are at fault, e.g., if goods are faulty or mis-described on our site.

Should you wish to cancel your order before delivery, please contact info@zmparts.co.uk with your order number.

We offer 14 Day Returns

You can cancel your order before delivery. Consumers in the UK have 14 days for unwanted goods and 30 days for faulty/damaged goods to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify at no cost (except supplementary costs). To do this, please email, write to, or phone us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at  info@zmparts.co.uk.

Faulty Or Mis-Described Goods

If there is a problem with the goods, please contact us to discuss the matter further.

If the goods are found to be faulty, damaged or do not meet the description on our web site, then please email us within 24 hours with accompanying proof (such as images of the damaged item).

As provided in Consumer Contracts Regulations 2014, a deduction may be made from the amount we refund you if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

If a fault is found later on or if you delay in making a complaint (no later than 30 days) you will still be entitled to a replacement, provided we received the item. If a replacement is not available, you may be able to claim part or full refund of your money.

Liability

It is the buyer's responsibility to ensure that the goods are the correct fitment or application. We cannot accept responsibility for additional charges or consequential loss incurred if a product does not fit or does not give the desired results. Our liability is limited to the price paid for the goods only.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  info@zmparts.co.uk.

Need help?

Contact us at info@zmparts.co.uk for questions related to refunds and returns.